terms and conditions


GENERAL TERMS AND CONDITIONS OF SALE AND USE

1.PRELIMINARY NOTICES

1.1 LEGAL NOTICES

www.coque-sublimation.fr (hereinafter referred to as “the site”) is published by HAINCOURT SAS (hereinafter referred to as “the publisher”), a simplified joint-stock company registered with the CAEN Trade and Companies Register (R.C.S.) under number 822 928 966, with its registered office at 3 rue Jean Perrin, 14440 Douvres-la-Délivrande
The publisher can be reached by telephone at 02 61 53 70 60 (local call rates apply) or by email at the following address: hello@coque-sublimation.fr
The site is hosted by 772424, whose registered office is located at Chemin Petit Cabri – Le Tholonet – 13100 Aix-en-Provence (France), and which can be reached by telephone at the following number: 02 61 53 70 60.
The publication director and editor-in-chief of this site is Mr. Louis Haincourt.

1.2 PURPOSE

This site is freely and openly accessible to all internet users. Its purpose is the online sale of accessories, which may be customizable, for smartphones and touchscreen tablets.

1.3 ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

Placing an order on this site requires the internet user’s acceptance of these general terms and conditions. The internet user thereby acknowledges having read and fully understood them. This acceptance shall consist of the internet user validating these general terms and conditions of sale and use.
Validating these general terms and conditions shall be deemed to have the same effect as the internet user’s signature. The internet user acknowledges the evidentiary value of the site publisher’s automatic recording systems and, unless they provide proof to the contrary, waives the right to challenge them in the event of a dispute.
Acceptance of these general terms and conditions requires internet users to have the necessary legal capacity to do so or, failing that, to have authorization from a guardian or curator if they lack capacity, or from their legal representative if they are minors.

2.PREAMBLE

As part of using the customization service, customers further undertake, without any limitation or reservation, to:

  • use the services provided by the publisher responsibly,
  • respect third-party rights,
  • do not use the site’s services for commercial purposes,
  • comply with all applicable legislative or regulatory provisions,
  • do not upload racist content, content contrary to public order or accepted standards of morality, or content that violates any applicable legislative or regulatory provision.

Customers’ use of the service shall be under their sole and full responsibility. They remain responsible for their actions carried out in connection with the use of this service and shall be answerable for them before the competent courts.

Any breach of these general terms and conditions that causes damage or constitutes a violation of regulatory or statutory provisions may be pursued directly against the customer, thereby releasing the service publisher from any liability in this regard.

3. PROCEDURE FOR PLACING ORDERS AND DESCRIPTION OF THE PURCHASING PROCESS

Product availability is indicated on the website in the descriptive sheet for each item.
To place an order, customers may select one or more items, customize them where applicable, and add them to their cart. Once their order is complete, they may access their cart by clicking the button provided for this purpose.

By viewing their cart, customers will be able to check the number and type of items they have selected and verify their unit price and the total order price. They may remove one or more items from their cart.
This summary will also indicate whether customers have the right to exercise their right of withdrawal, as well as the applicable time limits.

If customers are satisfied with their order and wish to validate it, they may click the validation button. They will then access a form in which they may either enter their login details if they already have an account or register on the website by completing the form presented to them with their personal information.

Once logged in or after fully completing the form, customers will be invited to check or amend their delivery and billing details, and will then be invited to make their payment by being redirected for this purpose to the secure payment interface.

Once payment has actually been received by the website publisher, the latter undertakes to acknowledge receipt thereof to the customer electronically within a reasonable period.
Likewise and within the same period, the publisher undertakes to send the customer an order-summary email confirming its processing, also including all information relating to the order, the products ordered, their delivery, and the procedures for exercising their right of withdrawal.

4. PRICES

The prices shown on the website are exclusive of taxes and shipping costs. These prices may be changed at any time by the publisher; the prices displayed are valid only on the date of the order and do not apply in the future. The price applicable to the customer is the price in effect when the order is placed.

Delivery charges will, in all cases, be indicated to the customer before any payment is made. In this regard, the customer must contact customer service if the delivery location is not offered during the ordering process.
In the event of delivery outside the customs territory of the European Union, the customer is informed that customs duties and other taxes may be payable. The necessary formalities and payment of those duties and taxes are not the responsibility of the publisher and will in any event be borne by the customer. The customer is therefore responsible for checking all such information, as well as the possibility of importing the product, with the competent authorities in the country of delivery before placing any order.

5.RETENTION-OF-TITLE CLAUSE

The products sold remain the property of the publisher until their price has been paid in full, in accordance with this retention-of-title clause. Risk passes to the customer upon delivery.

6.PAYMENT INFORMATION

Users may place an order on this website and pay via PayPal or bank card 
Payments by bank card are made through secure transactions provided by PayPal and Shopify. For bank card payments, the site publisher has no access to any data relating to the user's payment methods.

7.DELIVERY OR AVAILABILITY

Orders are delivered by the carrier chosen by the customer when finalizing the order, within an estimated period of 1 to 10 business days from the date the publisher has received full payment for the order.

Certain products or order volumes may nevertheless require a longer delivery time. The customer will be explicitly informed of this when the order is confirmed.

As the carrier is chosen by the customer, The seller cannot be held responsible for delays, losses, damage, or any other problem arising while the parcel is being transported by the delivery service.  Any complaint relating to transport must be addressed directly to the relevant carrier.

The customer is responsible for checking the condition of the parcel upon receipt. In the event of obvious damage, the customer must refuse the parcel in order to benefit from the guarantees offered by the carrier. In this case, they must also inform the seller without delay so that a new parcel can be prepared and shipped as soon as the returned parcel is received. Accepting a damaged parcel is the sole responsibility of the customer. 

In such a case, the delivery times initially indicated will no longer apply.

 

Pre-ordered products 

Some products may be offered for pre-order when they are temporarily out of stock. A pre-order allows the customer to reserve the products in order to benefit from priority shipping as soon as they are restocked.

A pre-order does not constitute a request for immediate shipment of the products as soon as they are back in stock. Unless expressly requested by the customer, pre-ordered products are retained and then shipped with the next order placed on the site, at no additional delivery cost.

If the customer wishes to receive only the pre-ordered products as soon as they are restocked or before placing a new order on the site, a dedicated shipment may be arranged after payment of the corresponding delivery costs. The customer is invited to contact customer service to find out the amount and arrange this shipment.

At any time before the pre-ordered products are shipped, the customer may cancel their pre-order. In this case, the amount corresponding to the canceled products will be refunded in the form of store credit (voucher) valid on the site.

 

8.CONSUMER RIGHTS PROVISIONS

8.1 CUSTOMER SERVICE

The site's customer service is available from 9:00 a.m. to 5 p.m. at the following toll-free telephone number: 02 61 53 70 60, by email at the following address hello@coque-sublimation.fr or by post to the following address: Coque-Sublimation.fr, 3 Rue Jean Perrin, 14440 Douvres la Délivrande. In the latter two cases, the publisher will endeavor to respond within three business days.

8.2 RIGHT OF WITHDRAWAL

Consumers have a period of 14 clear days from the date of receipt of the package to request a refund under their right of withdrawal. To exercise this right, they must return the package (at their own expense) to the address of the company Coque-Sublimation.fr, 3 Rue Jean Perrin, 14440 Douvres la Délivrande, accompanied by a letter requesting a refund.
Any return must be complete (original packaging, instructions, accessories, copy of the invoice), and the returned products must be in perfect resalable condition; they must not have been worn, soiled, or damaged.
In accordance with the provisions of the French Consumer Code, consumers may under no circumstances claim any right of withdrawal for orders of products that are clearly personalized or made to their specifications.
A returned order will be subject to a restocking fee amounting to 20% of the value of the returned products.


8.3 EXCHANGES

The publisher allows consumers to request an exchange of a product within 14 clear days of receiving it. To exercise this right, they must return the parcel (at their expense) to the following address: Coque-Sublimation.fr, 3 Rue Jean Perrin, 14440 Douvres-la-Délivrande, accompanied by a letter requesting the exchange. It is expressly agreed that the customer is fully informed that the product will be exchanged at their expense: the customer will therefore bear the return shipping costs for the returned product, as well as restocking and shipping costs for the replacement product. The total amount of these costs is 20% of the original order amount.
Any return must be complete (original packaging, instructions, accessories, copy of the invoice), and the returned products must be in perfect condition for resale; they must therefore be unused, clean, and undamaged.
Furthermore, customers are reminded that they may under no circumstances exchange clearly personalized products or products made to their specifications.

8.4 MEDIATION PROCEDURE

You have the option of using a consumer mediator free of charge to resolve a dispute amicably.

However, you may contact the mediator only if you have first made a written request directly to the company or our customer service department in an attempt to resolve your dispute. If this step is not taken, the mediation request will be inadmissible.

By mail at the following address: Médiateur de la FEVAD, BP20015, 75362 PARIS CEDEX 8, France

By telephone: 01 42 56 38 86 (9 a.m.–6 p.m., Monday to Friday)

Online via their website mediateurfevad.fr 


9. WARRANTY FOR PRODUCTS PURCHASED ON THIS WEBSITE

In the event that a product purchased on the website is defective, customers are entitled, in accordance with the provisions of the Civil Code, to the legal guarantee against hidden defects and, in accordance with the provisions of the Consumer Code, to the legal guarantee of conformity. To exercise either of these rights, they must contact the publisher’s customer service department.

As a hidden defect is a defect in the item that, under normal conditions of use, makes it unsuitable for its intended purpose, and the obligation of conformity means delivering the item contractually agreed upon, the publisher of this website is not liable, in particular, for normal wear and tear of the products, failure to comply with their instructions for use, accidental damage, damage resulting from abnormal use of the products, or problems that may arise during product sublimation.

Products purchased on the site are covered by a 3-month warranty from the date of purchase. After this period, no replacement or refund request will be accepted.

9.1 Disclaimer for product customization

  1. Blank products
    1. The products sold on our site are supplied blank and intended to be customized by the customer. 
  2. Customer responsibility
    1. The customer is solely responsible for the customization process and application of the aluminum plate to the phone case. No warranty shall apply in the event of mishandling, incorrect application of the plate, or improper use of the materials supplied.
  3. Warranty exclusion
    1. We cannot be held liable for defects resulting from a sublimation error (temperature, printing time, pressure, etc.) or incorrect application of the plate to the phone case.
    2. No return or refund will be accepted for a product customized by the customer.
    3. Any defects related to the adhesive supplied or the plate’s adhesion to the phone case are the customer’s responsibility during final assembly.
  4. Product inspection before customization
    1. The customer is responsible for checking the product’s integrity before any customization. In the event of a visible defect before use, the customer must contact us before modifying the product. The customer waives their rights once they have customized the product.


10.PERSONAL AREA

10.1 CREATION OF THE PERSONAL AREA

Creating a personal area is an essential prerequisite for any order placed by an internet user on this site. To this end, the member will be asked to provide certain personal information. The member undertakes to provide accurate information, failing which the customer account may be deleted.
Certain information will be required to create the personal area and validate the contract. A member’s refusal to provide this information will prevent the creation of the personal area and, consequently, order validation.

10.2 OPERATION

This area allows the customer or member to view all orders placed on the site and modify their personal information.

If the data contained in the personal area were to disappear as a result of an unforeseeable event, technical failure, or force majeure, the site publisher could not be held liable, as this information is provided for informational purposes only. The publisher nevertheless undertakes to securely retain all contractual documents whose retention is required by applicable law or regulations.

The publisher reserves the exclusive right to delete the account of any member who has breached these general terms and conditions (including, but not limited to, knowingly providing false information when registering and creating their personal account), as well as any account that has been inactive for at least one year. Such deletion will not be considered prejudicial to the excluded member, who may not claim any compensation on that account.

This exclusion does not preclude the publisher from bringing legal proceedings against the member when the circumstances warrant it.

10.3 PASSWORD

When creating a personal account, the internet user is invited to choose a password. This password ensures the confidentiality of the information contained in their personal account, and the internet user must therefore not transmit or disclose it to any third party. Otherwise, the site cannot be held responsible for unauthorized access to a member’s account.

11.PUBLISHER’S NEWSLETTER

By expressly consenting to this, members agree that the publisher may send them, at a frequency and in a format of its choosing, a newsletter that may contain information relating to its business, and agree to receive commercial offers from the publisher of this site for products similar to those ordered.

Members may unsubscribe from the newsletter by clicking the link provided for this purpose in each newsletter.

12.PERSONAL DATA PROTECTION

12.1 GENERAL PROVISIONS – PURPOSE – RETENTION PERIOD

Internet users are free to provide personal information about themselves. Providing personal information is not necessary to browse the site. However, registering on this site requires the publisher to collect certain personal information about internet users. Internet users who do not wish to provide the information necessary to create a personal account will not be able to place orders on the site.

The data collected are necessary for the proper administration of the services offered on the site and for the publisher to comply with its contractual obligations. The publisher retains this data solely in this capacity and undertakes not to use it for any other purpose or transmit it to third parties, except with the users’ express consent or in cases provided for by law.

The contact details of all users registered on the site are saved for a maximum period of six months from the deletion of their personal space, a reasonable period necessary for the proper administration of the site and the normal use of the data. This data is stored securely using current technical means and in compliance with applicable legal provisions.

12.2 RIGHT OF ACCESS, RECTIFICATION, AND OBJECTION

In accordance with applicable legislation, members have the right to object to, inquire about, access, and rectify the data they have provided. To exercise these rights, they simply need to submit a request to the site publisher by email at the following address: hello@coque-sublimation.fr, or by postal mail to the publisher's registered office address stated at the beginning of these general terms and conditions.
The personal data collected is processed electronically and is intended exclusively for the publisher of the site.

The data controller is Mr. Louis Haincourt.

12.3 IP ADDRESS

In addition, the publisher reserves the right to collect the public IP address (Internet Protocol) of all users. This IP address will be collected anonymously, retained for the same period as the personal information, and used solely to ensure the proper administration of the services offered on the site. An IP address is a series of numbers separated by periods that uniquely identifies a computer on the Internet.

The publisher must disclose all personal data relating to a user to the police (upon judicial request) or to any person (upon a court order). The IP address of any computer may be matched with the subscriber's actual identity held by the ISP (Internet service provider).

13. INFORMATION RELATING TO THE COLLECTION OF "COOKIES"

13.1 GENERAL PROVISIONS – PURPOSE – RETENTION PERIOD

To enable all website users to browse this site optimally and to ensure the proper functioning of the various interfaces and applications, the publisher may place a cookie on the user's computer. This cookie stores information about browsing on the site (date, page, time), as well as any data entered by users during their visit (searches, login, email, password). These cookies are intended to be stored on the user's computer for a variable period of up to one month and may be read and used by the publisher during a subsequent visit by the user to the site.

13.2 RIGHT TO OBJECT TO THE PLACEMENT OF THE COOKIE

Internet users have the option to block, change the retention period of, or delete this cookie through their browser interface (generally: Tools or Options / Privacy or Confidentiality). In such a case, browsing this website will not be optimized. If systematically disabling cookies in the internet user’s browser prevents them from using certain services or features provided by the publisher, this malfunction cannot under any circumstances constitute harm to the member, who may not claim any compensation as a result.

13.3 DELETING COOKIES

Internet users also have the option of deleting cookies previously stored on their computer by going to the relevant menu in their browser (generally, Tools or Options / Privacy or Confidentiality). This action does not affect their browsing on the website, but users will lose all the benefits provided by the cookie. In that case, they will have to enter all their information again.

14.EXEMPTION FROM THE PUBLISHER’S LIABILITY IN CONNECTION WITH THE PERFORMANCE OF THIS CONTRACT

If it is impossible to access the website due to technical or other types of problems, the customer may not claim any loss or seek any compensation.

The unavailability, even if prolonged and without any time limit, of one or more products cannot constitute harm to internet users and cannot under any circumstances give rise to an award of damages by the website or its publisher.
The publisher cannot under any circumstances be held liable for the non-performance or improper performance of the contract that may be directly or indirectly attributable to the customer or to an event of force majeure, as defined by French courts.
The visual representations of the products published on the website are guaranteed by the publisher to be perfectly faithful to reality, in order to fulfill its obligation to provide complete information. However, given the current state of technology, the rendering of these representations, particularly in terms of color or shape, may vary significantly from one computer workstation to another or differ from reality depending on the quality of the graphics hardware and screen, or the display resolution. Under no circumstances may these variations and differences be attributed to the publisher, who cannot be held liable for them in any event.

The hyperlinks on the website may lead to other websites, and the publisher of this website shall not be held liable if the content of those websites violates applicable laws. Likewise, the publisher of this website shall not be held liable if an internet user's visit to any of these websites causes them harm.

15. INTELLECTUAL PROPERTY RIGHTS RELATING TO THE ELEMENTS PUBLISHED ON THIS WEBSITE

All elements comprising this website are protected by intellectual property legislation.

Internet users therefore acknowledge that, without authorization, any total or partial copying and any distribution or use of one or more of these elements, even if modified, may result in legal proceedings being brought against them by the publisher or its successors in title.

This protection covers all textual and graphic content on the website, as well as its structure, name, and visual identity.

16. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

These general terms and conditions may be amended at any time by the website publisher or its representative. The general terms and conditions applicable to the customer are those in force on the date of their order. The publisher naturally undertakes to retain all previous versions of its general terms and conditions and to provide them to any user who requests them.

17. APPLICABLE LAW AND COMPETENT COURTS

These general terms and conditions are governed by French law and subject to the jurisdiction of the French courts. The language of the contract is French.

18. AMICABLE SETTLEMENT OF DISPUTES

Except for mandatory statutory provisions, any disputes that may arise in connection with the performance of these general terms and conditions may, before any legal proceedings are initiated, be submitted to the website publisher for consideration with a view to reaching an amicable settlement. It is expressly recalled that requests for amicable settlement do not suspend the time limits for bringing legal proceedings.

19. SEVERABILITY

If any provision of these general terms and conditions is declared null and void by a court decision, such invalidity shall not render all other provisions null and void; they shall continue to have effect.

20. NO WAIVER

The fact that the parties temporarily or permanently refrain from invoking one or more clauses of these general terms and conditions shall in no way constitute a waiver of their right to invoke the remaining provisions of the general terms and conditions.

Updated on September 4, 2026 at 10:00 a.m.