terms and conditions


GENERAL TERMS AND CONDITIONS OF SALE AND USE

1.PRELIMINARY PROVISIONS

1.1 LEGAL NOTICE

www.coque-sublimation.fr (hereinafter referred to as the “website”) is published by HAINCOURT SAS (hereinafter referred to as the “publisher”), a simplified joint-stock company registered with the CAEN Trade and Companies Register (R.C.S.) under number 822 928 966, with its registered office at 3 rue Jean Perrin, 14440 Douvres-la-Délivrande
L’The publisher can be reached by telephone at 02 61 53 70 60 (local call rate) or by email at the following address: hello@coque-sublimation.fr
The website is hosted by 772424, whose registered office is located at Chemin Petit Cabri – Le Tholonet – 13100 Aix-en-Provence (France), and who can be reached by telephone at the following number: 02 61 53 70 60.
The director of publication and editor responsible for this website is Mr. Louis Haincourt.

1.2 PURPOSE

This website is freely and openly accessible to all internet users. Its purpose is to sell accessories online, which may be customizable, for smartphones and tablets.

1.3 ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

Placing an order on this website requires the user to accept these terms and conditions. L'The user also acknowledges having read them in full. Acceptance shall consist of the user validating these terms and conditions of sale and use.
Validating the terms and conditions shall be deemed equivalent to the user’s signature. L’The user acknowledges the evidentiary value of the website publisher’s automatic recording systems and, unless they provide evidence to the contrary, waives the right to challenge them in the event of a dispute.
L’Acceptance of these terms and conditions requires users to have the necessary legal capacity or, if they lack capacity, the authorization of a guardian or curator, or, if they are minors, their legal representative.

2.PREAMBLE

When using the customization service, customers also undertake, without any limitation or reservation, to:

  • use the services provided by the publisher responsibly,
  • respect the rights of third parties,
  • comply with all applicable legislative or regulatory provisions,
  • do not upload content that is racist, contrary to public order or accepted standards of morality, or in breach of any applicable legislative or regulatory provision.

L’Clients use the service entirely at their own risk. They remain responsible for their actions in connection with their use of this service and are liable for them before the competent courts.

Any breach of these terms and conditions that causes damage or constitutes a violation of regulatory or statutory provisions may be pursued directly against the customer, thereby releasing the service publisher from all liability in this regard.

3. ORDER PLACEMENT TERMS AND DESCRIPTION OF THE PURCHASING PROCESS

Product availability is indicated on the website in the description for each item.
To place an order, users can select one or more items, customize them if applicable, and add them to their cart. Once their order is complete, they can access their cart by clicking the button provided for this purpose.

By viewing their cart, users can check the number and type of items they have selected, as well as their unit price and the total order price. They can remove one or more items from their cart.
This summary will also inform customers whether or not they have the right to withdraw, as well as the applicable deadlines.

If they are satisfied with their order and wish to confirm it, users can click the confirm button. They will then access a form where they can either enter their login credentials if they already have an account, or register on the website by completing the form provided with their personal information.

Once connected or after completing the form in full, customers will be invited to check or edit their delivery and billing details, then will be invited to make payment by being redirected to the secure payment interface.

Once payment has been received by the website publisher, the publisher undertakes to acknowledge receipt to the customer electronically within a reasonable time.
Likewise, within the same time frame, the publisher undertakes to send the customer an email summarizing the order and confirming that it is being processed. This email will also include all information relating to the order, the products ordered, their delivery, and the terms for exercising the right of withdrawal.

4. PRICES

The prices shown on the website are inclusive of tax and exclude delivery charges. These prices may be changed by the publisher at any time. The prices displayed are valid only on the date the order is placed and do not apply to future orders. The price applicable to the customer is the one in effect when the order is placed.

Delivery costs will in any event be disclosed to the customer before payment. In this regard, the customer should contact customer service if the delivery location is not offered during the ordering process.
For deliveries outside the customs territory of the European Union, the customer is informed that customs duties and other taxes may be payable. The publisher is not responsible for the required formalities or payment of these duties and taxes, which will in any event be borne by the customer. It is therefore the customer’s responsibility to verify all such information and whether the product can be imported with the competent authorities in the country of delivery before placing an order.

5.RETENTION OF TITLE CLAUSE

The products sold remain the property of the publisher until they have been paid for in full, in accordance with this retention of title clause. The risk is transferred to the customer upon delivery.

6.PAYMENT INFORMATION

L’Internet user can place an order on this website and pay by PayPal, credit card or Klarna.
Credit card payments are made using secure transactions provided by PayPal and Shopify. For credit card payments, the website publisher has no access to any user payment method data.

7.DELIVERY OR AVAILABILITY

Orders are delivered by the carrier chosen by the customer when completing the order, within an estimated period of 1 to 10 business days from the date the publisher receives full payment for the order.

Some products or order volumes may nevertheless require a longer delivery time. The customer will be explicitly informed of this when confirming the order.

As the customer chooses the carrier, the seller cannot be held liable for delays, losses, damage or any other problem occurring while the package is being transported by the delivery service.  Any claim relating to transport must be submitted directly to the carrier concerned.

It is the customer’s responsibility to check the condition of the package upon receipt. If there is visible damage, the customer must refuse the package in order to benefit from the guarantees offered by the carrier. In this case, the customer must also inform the seller without delay so that a new package can be prepared and shipped as soon as the returned package is received. Accepting a damaged package is the sole responsibility of the customer. 

In such a case, the delivery times originally indicated will no longer apply.

 

Pre-ordered products 

Some products may be offered for pre-order when temporarily out of stock. Pre-ordering allows customers to reserve products and receive priority shipping as soon as they are back in stock.

A pre-order does not constitute a request for immediate shipment of products as soon as they are back in stock. Unless expressly requested by the customer, pre-ordered products are held and then shipped with a subsequent order placed on the website, with no additional shipping fees.

If the customer wishes to receive only the pre-ordered products as soon as they are back in stock, or before placing a new order on the website, a separate shipment may be arranged once the corresponding shipping costs have been paid. Customers are invited to contact customer service to find out the amount and arrange this shipment.

At any time before pre-ordered products are shipped, the customer may cancel their pre-order. In this case, the amount corresponding to the canceled products will be refunded as store credit (a voucher) valid on the website.

 

8. PROVISIONS RELATING TO CONSUMER RIGHTS

8.1 CUSTOMER SERVICE

The website’s customer service is available from 9:00 a.m. to 5 p.m. at the following non-premium-rate telephone number: 02 61 53 70 60, by email at the following address hello@coque-sublimation.fr or by post at the following address: Case-Sublimation.fr, 3 Rue Jean Perrin 14440 Douvres la Délivrande. In the latter two cases, the publisher will endeavor to respond within three business days.

8.2 RIGHT OF WITHDRAWAL

Consumers have a period of 14 clear days from the date of receipt of the parcel to request a refund under their right of withdrawal. To exercise this right, they must return the parcel (at their own expense) to the company’s address Case-Sublimation.fr, 3 Rue Jean Perrin, 14440  Douvres la Délivrande, accompanied by a letter requesting a refund.
Any return must be complete (original packaging, instructions, accessories, copy of the invoice), and returned products must be in perfect resale condition; they must not have been worn, soiled, or damaged.
In accordance with the provisions of the Consumer Code, consumers may under no circumstances claim any right of withdrawal for orders of products that are clearly personalized or made to their specifications.
Returned orders are subject to a restocking fee of 20% of the value of the returned products.


8.3 EXCHANGE

L offers consumers the option of requesting an exchange of a product within 14 clear days of receiving it. To exercise this right, they must return the parcel (at their expense) to the following address: Case-Sublimation.fr, 3 Rue Jean Perrin, 14440 Douvres-la-Délivrande, accompanied by a letter requesting the exchange. The customer expressly acknowledges that the product will be exchanged at their expense: the customer will therefore bear the costs of returning the product, as well as the restocking and shipping costs for the replacement product. The total fees amount to 20% of the original order amount.
All returns must be complete (original packaging, instructions, accessories, and a copy of the invoice), and the returned products must be in perfect resale condition; they must not have been used, soiled, or damaged.
Furthermore, customers are reminded that they may under no circumstances exchange products that are clearly personalized or made to their specifications.

8.4 MEDIATION PROCEDURE

You may use a consumer mediator free of charge to resolve a dispute amicably.

However, you may only refer the matter to the mediator if you have first contacted the company or our customer service department directly in writing to try to resolve your dispute. If you do not take this step, your request for mediation will be inadmissible.

By mail at the following address: FEVAD Mediator, BP20015, 75362 PARIS CEDEX 8, France

By phone: 01 42 56 38 86 (9 a.m. to 6 p.m., Monday to Friday)

Online on their website mediateurfevad.fr 


9. WARRANTY FOR PRODUCTS PURCHASED ON THIS WEBSITE

In the event that a product purchased on the website is defective, customers are entitled, in accordance with the provisions of the Civil Code, to the statutory warranty against hidden defects and, in accordance with the provisions of the Consumer Code, to the statutory warranty of conformity. To exercise either of these rights, they must contact the publisher’s customer service department.

Since a hidden defect is a flaw in the item which, under normal conditions of use, makes it unfit for its intended purpose, and the obligation of conformity means delivering the item agreed upon in the contract, the publisher of this website is notably not liable for normal wear and tear on products, failure to follow their instructions for use, accidental damage or damage resulting from abnormal use of the products, or problems that may occur during product sublimation.

Products purchased on the website are covered by a warranty for 3 months from the date of purchase. After this period, no replacement or refund requests will be accepted.

9.1 Disclaimer for product personalization

  1. Products sold blank
    1. The products sold on our website are delivered blank and are intended to be personalized by the customer. 
  2. Customer responsibility
    1. The customer is solely responsible for the personalization process and for applying the aluminum plate to the case. No warranty shall apply in the event of handling errors, incorrect application of the plate, or improper use of the supplied materials.
  3. Warranty exclusions
    1. We cannot be held liable for defects resulting from sublimation errors (temperature, printing time, pressure, etc.) or incorrect application of the plate to the case.
    2. Returns or refunds will not be accepted for products that have been personalized by the customer.
    3. Any defects related to the supplied adhesive or the plate’s adhesion to the case are the customer’s responsibility during final assembly.
  4. Product inspection before personalization
    1. Customers are responsible for checking that the product is intact before personalizing it. If a visible defect is found before use, customers must contact us before modifying the product. Customers waive their rights once they have personalized the product themselves.


10. PERSONAL ACCOUNT

10.1 CREATING L’ESPACE

Creating a personal account is a prerequisite for placing any order on this website. To do so, members will be asked to provide certain personal information. Members undertake to provide accurate information; failure to do so may result in their customer account being deleted.
Certain information is required to create a personal account and validate the contract. If a member refuses to provide this information, they will be unable to create a personal account and, consequently, validate their order.

10.2 OPERATION

This area allows customers or members to view all the orders they have placed on the website and update their personal information.

If the data contained in the personal account section were to disappear as a result of an unforeseen event, technical failure, or force majeure, the website publisher could not be held liable, as this information is for informational purposes only. L’éditeur nevertheless undertakes to securely retain all contractual documents that must be kept under applicable law or regulations.

L's publisher reserves the exclusive right to delete the account of any member who has breached these general terms and conditions (including, but not limited to, knowingly providing false information when registering and setting up a personal account), or any account that has been inactive for at least one year. Such deletion shall not constitute grounds for a claim by the excluded member, who shall not be entitled to any compensation as a result.

This exclusion does not preclude the publisher from taking legal action against the member where the facts warrant it.

10.3 PASSWORD

When creating a personal account, users are invited to choose a password. This password ensures the confidentiality of the information in their personal account, and users therefore agree not to disclose or communicate it to any third party. Otherwise, the site cannot be held liable for unauthorized access to a member’s account.

11. L’S NEWSLETTER

By expressly consenting to this, members agree that the publisher may send them, at a frequency and in a format of its choosing, a newsletter that may contain information about its business, and agree to receive commercial offers from the publisher of this site for products similar to those ordered.

Members may unsubscribe from the newsletter by clicking the link provided for this purpose in each newsletter.

12. PERSONAL DATA PROTECTION

12.1 GENERAL – PURPOSE – DURATION

Users are free to provide personal information about themselves. Providing personal information is not necessary to browse the site. However, registering on this site requires the publisher to collect certain personal information about users. Users who do not wish to provide the information required to create a personal account will not be able to place an order on the site.

The data collected is necessary for the proper administration of the services offered on the site and for the publisher to fulfill its contractual obligations. The publisher retains this data solely in that capacity and undertakes not to use it for any other purpose or disclose it to third parties, except with the users’ express consent or as required by law.

The contact details of all users registered on the website are stored for a maximum period of six months from the deletion of their personal space, a reasonable period necessary for the proper administration of the website and normal use of the data. This data is stored securely using current technology and in compliance with applicable legal provisions.

12.2 RIGHT OF ACCESS, RECTIFICATION AND OBJECTION

In accordance with applicable legislation, members have the right to object to the processing of, inquire about, access, and rectify the data they have provided. To do so, they simply need to submit a request to the website publisher by email at: hello@coque-sublimation.fr, or by post to the publisher's registered office address stated at the beginning of these general terms and conditions.
The personal data collected is processed electronically and is reserved exclusively for the website publisher.

The data controller is Mr. Louis Haincourt.

12.3 IP ADDRESS

Furthermore, the publisher reserves the right to collect the public IP (Internet Protocol) address of all internet users. This IP address will be collected anonymously, kept for the same period as personal information, and used solely to ensure the proper administration of the services offered on the website. Lhe IP address consists of a series of numbers separated by periods that uniquely identify a computer on the Internet.

Lhe publisher must disclose all personal data relating to an internet user to the Police (upon judicial order) or to any person (upon court order). Lhe IP address of any computer may be matched with the actual identity of the subscriber held by the ISP (internet service provider).

13. INFORMATION ON THE COLLECTION OF "COOKIES"

13.1 GENERAL PROVISIONS – PURPOSE – DURATION

To allow all internet users to browse this website optimally and to ensure the various interfaces and applications function properly, the publisher may install a cookie on the user's computer. This cookie stores information about browsing activity on the website (date, page, times), as well as any data entered by internet users during their visit (searches, login, email, password). These cookies are intended to remain on the user's computer for a variable period of up to one month, and may be read and used by the publisher during a subsequent visit to the website.

13.2 RIGHT TO OBJECT TO L’THE PLACEMENT OF COOKIES

L’Internet users may block this cookie, change its storage period, or delete it via their browser interface (generally: Tools or Options / Privacy or Confidentiality). In this case, browsing on this website will not be optimized. If systematically disabling cookies in the internet user's browser prevents them from using certain services or features provided by the publisher, this malfunction shall under no circumstances constitute a loss for the member, who shall not be entitled to any compensation as a result.

13.3 DELETING COOKIES

Internet users may also delete cookies previously stored on their computer by going to the relevant menu in their browser (generally, Tools or Options / Privacy or Confidentiality). This action does not affect their browsing on the website, but users will lose all the benefits provided by the cookie. In this case, they will need to enter all their information again.

14. DISCLAIMER OF THE PUBLISHER’S LIABILITY IN CONNECTION WITH THE PERFORMANCE OF THIS AGREEMENT

If access to the website is impossible due to technical or other issues, the customer may not claim to have suffered any loss and shall not be entitled to any compensation.

L’The unavailability, even if prolonged and for an unlimited period, of one or more products cannot constitute a loss for internet users and shall in no way entitle them to claim damages from the website or its publisher.
L’The publisher shall under no circumstances be held liable for the non-performance or improper performance of the contract that may be directly or indirectly attributable to the customer or to a force majeure event, as defined by the French courts.
The visual representations of the products published on the website are guaranteed by the publisher to be perfectly true to life, in order to fulfill its obligation to provide complete information. However, given current technology, the appearance of these representations, particularly in terms of color or shape, may vary significantly from one computer to another or differ from reality depending on the quality of the graphics hardware and screen or on the display resolution. These variations and differences may under no circumstances be attributed to the publisher, whose liability cannot in any way be incurred as a result.

The hyperlinks on the website may lead to other websites, and the publisher of this website shall not be held liable if the content of those websites violates applicable laws. Likewise, the publisher of this website shall not be held liable if an internet user suffers harm as a result of visiting any of those websites.

15. INTELLECTUAL PROPERTY RIGHTS RELATING TO ELEMENTS PUBLISHED ON THIS WEBSITE

All elements that make up this website are protected by intellectual property laws.

Internet users therefore acknowledge that, without authorization, any total or partial copying, and any distribution or use of one or more of these elements, even if modified, may give rise to legal proceedings against them by the publisher or its successors in title.

This protection applies to all textual and graphic content on the website, as well as its structure, name and graphic design.

16. AMENDMENTS TO THE TERMS AND CONDITIONS

These terms and conditions may be amended at any time by the website publisher or its representative. The terms and conditions applicable to the customer are those in effect on the date of their order. L’éditeur naturally undertakes to retain all previous versions of its terms and conditions and to provide them to any user who requests them.

17. GOVERNING LAW AND COMPETENT COURTS

These terms and conditions are governed by French law and subject to the jurisdiction of the French courts. The language of the contract is French.

18. AMICABLE SETTLEMENT OF DISPUTES

Except where matters of public policy apply, any disputes that may arise in connection with the performance of these terms and conditions may, before any legal action is taken, be submitted to the website publisher for consideration with a view to reaching an amicable settlement. It is expressly noted that requests for an amicable settlement do not suspend the time limits for bringing legal action.

19. SEVERABILITY

If any clause of these terms and conditions is declared void by a court decision, such invalidity shall not render all the other clauses void, and they shall continue to have effect.

20. NO WAIVER

The parties’ failure to invoke one or more clauses of these terms and conditions, temporarily or permanently, shall in no way constitute a waiver of their right to invoke the remaining terms and conditions.

Updated on September 4, 2026 at 10:00 a.m.