Product missing from order

Is an item missing from your order? Here's what you need to know

Our website, www.coque-sublimation.fr, allows its customers to order products even when they are out of stock.

If a product is available for pre-order, a specific message will appear above it:
"Out of stock. Pre-order the product and it will be sent to you later."

How can I tell if a product I ordered is a pre-order?

When you receive your package, a copy of the packing slip is included.
Out-of-stock models are clearly mentioned, accompanied by a map explaining the procedure to follow.

What should I do if one of my products is out of stock?

If a product you ordered is out of stock, you have two options:

1. Request a refund
   1. By default, we offer you a voucher for the value of the product, which can be used on a future order.
   2. If you prefer a refund to your bank account, simply request it by email, clearly stating your order number starting with SUB.
   3. You can make this request at any time, as long as the out-of-stock product has not yet been shipped to you.
2. Wait for the product to become available
   1. If you do not request a refund, the out-of-stock product will be sent to you as soon as the new stock is received.
   2. The shipment will be made to the billing address indicated when you placed your order.
   3. If your address has changed, please let us know quickly to avoid any delivery errors.

You will receive an email notification when your product is shipped.

For any further questions about missing products, please contact us by email at hello@coque-sublimation.fr